Accessibility Policy

Accessibility Policy - Hunter Valley Classic Carriages

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Effective Date: 20/10/2023

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At Hunter Valley Classic Carriages, an Australia-based business, we are committed to ensuring accessibility for all individuals, including those with disabilities. We strive to provide equal access to our carriage tour services and make reasonable accommodations to ensure everyone can enjoy our offerings. This Accessibility Policy outlines our commitment to accessibility and our efforts to comply with relevant accessibility standards and legislation.

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1. Compliance with Accessibility Standards:

We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to ensure our website is accessible to individuals with disabilities. We continuously review and update our website to improve accessibility and remove barriers to access.

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2. Accessible Communication:

We aim to communicate with individuals with disabilities in a manner that is accessible and inclusive. Our team is trained to provide assistance and support to individuals who may require additional accommodations during their interaction with us.

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3. Accommodating Disabilities:

We strive to provide reasonable accommodations to individuals with disabilities to ensure they can fully participate in our carriage tour services. If you require any specific accommodations, please contact us in advance, and we will make every effort to meet your needs.

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4. Training and Awareness:

We provide ongoing training to our staff to increase awareness and understanding of accessibility requirements. Our team is equipped with the knowledge and skills necessary to provide a welcoming and inclusive experience for all visitors.

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5. Collaboration and Feedback:

We welcome feedback from individuals with disabilities regarding their experience with our services or any accessibility concerns they may have encountered. We are committed to addressing feedback promptly and making improvements to enhance accessibility.

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6. Compliance with Applicable Legislation:

We comply with relevant accessibility legislation, including the Disability Discrimination Act 1992 (Cth) and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to ensure our services are accessible to the widest possible audience.

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7. Continuous Improvement:

We are dedicated to continually improving our accessibility practices. We regularly review and update our policies, procedures, and website to enhance accessibility and remove barriers to access.

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If you have any questions, feedback, or require assistance regarding accessibility, please contact us using the information provided below.

Contact Information:
- Phone: 0456193097
- Email: info@huntervalleyclassiccarriages.com.au

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By providing equal access and ensuring an inclusive experience, we aim to create a welcoming environment for all individuals, regardless of their abilities.

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Last Updated: 20/10/2023